The Trust has recently conducted a fundamental review of its work and future direction.
We’ve looked closely at how well our methods, management systems and training processes help us to meet our goals. We’re confident that we are delivering a high quality service, and this is borne out by expert auditors who visit us on a regular basis. However, we are not complacent and are always looking at better ways of monitoring and validating our performance.
Appropriate external training for our staff, and learning from our shared experience and expertise, are all vital to our success.
We have also reviewed the role of our Board of Trustees, many of whom have valuable business, professional or personal expertise to contribute, to make sure that our management team is receiving the appropriate level of support and involvement from the Trust.
We are constantly looking to broaden our role within our local community. Interaction with local people, places and organisations are key to our person-centred approach. It also helps us to extend our pool of volunteers, upon whose generous and caring participation we entirely depend.
Lastly, we are starting to build stronger links with like-minded organisations, pooling our experience and resources where appropriate, both in our search for quality and for reducing costs through shared services.